Control Group
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 Technical Support

Most commonly asked questions

Migration Guides

For more information about updating your migrated account.

Password reset

Forgotten your password? Here is how to reset it

Cancel Subscription

You can cancel your subscription instantly, at any time.

All user guides

Join Us

How to create an account and join the Control Group.

Add your photo

How to add a photo to your record and your cards.

Associate upgrade

Become one of our vital funders and order durable, printed cards.

Add household

How to add members of your household to your account.

Get cards

How to create digital cards and order durable, printed versions.

Create your Health Records

Add, update and maintain your health records.

Change Name

Change the name on your account and cards.

Free resource

How to download your Participant Letter and Certificate.

Chat to us

Our support admins can help you with your support query.

Account settings

Manage your account and your subscription.

Refund policy

Before becoming an Associate - please ensure you read our policy.

Submit a support request

If you cannot find the answer to your query.

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